Website performance
Last month website stats.
Custom period:
Received tickets
15,475 6,4%vs 14,987 last week
Solved tickets
15,001 1%vs 15,221 last month
Rejected tickets
56 9,1%vs 49 last week
15 min
Average response time
12%
Ticket reopening rate
20
Active agents today
0.6%
Escalated tickets
Reasons for tickets
Top reasons for tickets this week
- Tickets received:
- 3,232
- Response rate:
- 93%
-
Product/Service problems
41% -
Technical issues
22% -
Payment issues
15% -
Product issues
12% -
New account
10%
Best agents this week
-
Jese Leos
email@example.com
120 tickets answered
4.9/5 -
Roberta Casas
email@example.com
100 tickets answered
4.9/5 -
Bonnie Green
email@example.com
92 tickets answered
4.8/5 -
Micheal Gough
email@example.com
71 tickets answered
4.7/5 -
Robert Brown
email@example.com
49 tickets answered
4.5/5
Custom period:
Latest tickets
Show only:
|
|
ID | Requested by | Subject | Priority | Agent | Create Date | Status | Actions |
|---|---|---|---|---|---|---|---|---|
|
|
#1846325 | Mark Duan | Help with my purchase | Medium |
Jese Leos
|
02 Mar 2025 | Pending | |
|
|
#1846325 | Donnie Gree | Support for Flowbite | High |
Neil Simss
|
03 Mar 2025 | Pending | |
|
|
#1846325 | User123 | Verify my email and my account | High |
Roberta Casas
|
03 Mar 2025 | Pending | |
|
|
#1846328 | Leslie Livingston | New components | Low |
Roberta Casas
|
07 Mar 2025 | Solved | |
|
|
#1846329 | User123 | Figma variants missing | High |
Jese Leos
|
07 Mar 2025 | Pending | |
|
|
#1846330 | Bergside LLC | How to change colors | Medium |
Roberta Casas
|
08 Mar 2025 | Solved | |
|
|
#1846331 | Faye Drake | Invoice issues | Medium |
Jese Leos
|
08 Mar 2025 | Solved | |
|
|
#1846332 | Karen Nelson | Hello there! | High |
Jese Leos
|
10 Mar 2025 | Solved | |
|
|
#1846333 | Lana Byrd | Pricing questions | High |
Bonnie Green
|
11 Mar 2025 | Solved | |
|
|
#1846334 | User12345 | Flowbite license | Low |
Roberta Casas
|
12 Mar 2025 | Solved |